Consumer Reports on the Superiority of Independent Auto Repair Shops

BMW e39 M5

“Consumer Reports members reported greater satisfaction with independent mechanics, overall, than members who took their cars to most chain auto repair stores or local dealerships,” is how the
Consumer Reports Member Survey titled “Auto Repair Shop Rankings” in the February 2019 issue
begins.

“Customers who had their vehicle repaired at local, independent repair shops had the most positive
experiences.”

These are not new findings to us and our clients here at Pacific Motorsports. It underscores the gulf
between the service and professionalism offered by those whose reputation is bestowed from a
corporation above, and those of us who have to earn it every day.

Come see why the focused specialization on BMW and MINI vehicles allow us to provide A Higher
Standard of Service
at Pacific Motorsports.

Source: https://www.consumerreports.org/cro/car-repair-shops/buying-guide/index.htm

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