They really do excellent work here. They are communicative, patient, and diligent. I've never had any reason not to trust them. I've brought in my 2011 mini convertable four times over the past year and a half, and each time they were able to quickly diagnose the problem, give me a detailed breakdown of the costs in repairing it, and execute that repair in the time they said it would take. My mini enters a sad broken vessel, and emerges each time full of life and humming a joyous tune, with a grand but ultimately unattainable goal of going 5000 miles without another catastrophic issue. You gotta hand it to the little guy. Maybe this time! I love my mini more than my girlfriend finds reasonable, and have been so far unwilling to cut my losses with it despite an absolute downpour of new issues that keep popping up. My friends, my family are all begging me to stop, but I nonetheless push forward, sinking many multiples of the resale value of the car into repairs. And to that end, there's no better place to go than to the good people at Pacific Motorsports, who are always there to help me out and I genuinely couldn't be more grateful. Chris is always incredibly patient with me as I begrudgingly come to terms with each new repair bill. On my last visit, I had some concerns about being incorrectly charged for a service, and he very carefully walked me through each piece of my invoice, including photos of my engine and the work done which set my mind at ease and was much appreciated. You pay a slight premium for their expertise, but it's just that - expertise. They know their stuff, and it's a fair trade to support an excellent business with excellent people. They do really great work, and are always going the extra mile. I'm happy to continue going to PCM for as long as my mini continues to lighten my wallet.