5

hank you again for your help on getting my wiper rotor warrantied! I truly appreciate the extra effort. You have one happy client here. It's nice to have my wipers back! Thanks for the nice wash job and for fixing my turn signal that had a burned out bulb - Julie rocks!

5

This BMW garage successfully competes with the big dealerships by offering superb service at much lower cost. The logical choice for your off-warranty BMW.

5

Pacific Motorsports was great at scheduling and following through on the work they did (brake sensor had tripped). They didn't sell me brakes all around--just the back breaks. At a fair price, labor and parts, it was nice to know they weren't replacing extra things just to take more money. Additionally, they prepared and emailed four clear estimates of work that will be needed at some point (odometer is at almost 100K), but not just yet. Staff was friendly and efficient. I'm giving 5 stars because while my experience should be the norm, Pacific Motorsports did what few shops do--provided good customer service at a fair cost. The fact that it is rare makes it excellent!

4

Great Job. In and out on an oil change in less than 1hr.

5

Mark --thanks again for such great service. You and your staff are the reason that I keep coming back to your awesome BMW shop!

5

I only wish I had discovered you 80K miles ago!If I ever need other BMW service it will come to you for sure. David Snell

5

Pacific Motor Sports ROCKS! I just got my 740IL back after his third visit with Mark, Julie and James (my team) and my rocketship is back to his old self. Last tuesday I started it and filled the garage with nasty blue smoke and a funny "noise" that disappeared with the smoke after a few seconds. On the way into town it would randomly idle like an old jalopy bouncing me up and down. I drove straight to Pacific Motor Sports and left it running to get James to figure it out. He knew right away that it was the pcv valve, head gaskets etc. When he called me with a quote later that day he noticed that they had diagnosed a valley pan leak last visit and I had chosen to put that expensive repair off and have been just vigilant on coolant level. He suggested fixing both issues this time and saving over half the labor by doing both jobs at once. By doing it this way the cost for Both repairs came in exactly on quote and over half the cost a local BMW dealership quoted me for the valley pan alone last year when I called for a second opinion. For that kind of savings I am happy to grab a $10 taxi and not have "loaners" available. This shop is a great example of a business that mixes expert service with down-home friendliness and respect. Oh I forgot to mention that they got me in on Thursday and the car was done friday! It runs like it is new and better gas mileage to boot!

4

Purchased BMW w/some hiccups. This is my second visit (knowingly) and the staff has been extremely helpful. Looking forward to our future relationship.

5

Pacific Motor Sports has the best customer service I have experienced in a long time. I came in with what I though was a small problem and turned into a larger issue. They did everything they could, including picking up parts, to get me back to my customers just in time. Thanks!

5

My experiences at Pacific Motorsports are always good. Julie has a surprising knowledge of the cars, and while having great "customer experience" skills, can walk the talk regarding these cars' issues. I love it that Rasmussen washes my car for something so miniscule as an oil change, but I'm willing to trade for the car enthusiast experience at PM.

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